Shipping & Returns - Dalasini

Shipping & Returns

DOMESTIC SHIPPING

Orders will be fulfilled and shipped within 24 hours of receipt. A shipping confirmation notice will be sent to the email address associated with your order upon shipment and will include a tracking number.

  • Standard shipping [delivery in 5 – 8 days]: complimentary 
  • Express shipping [delivery in 2 – 3 days]: $20 [complimentary for our newsletter subscribers]
  • Next day shipping [delivery guaranteed next working day for orders placed by 2 pm EST]: $35 

INTERNATIONAL SHIPPING

Orders will be fulfilled and shipped within 24 hours of receipt. A shipping confirmation notice will be sent to the email address associated with your order upon shipment and will include a tracking number.

  • Standard shipping [delivery in 5 – days]: $20
  • Express shipping [delivery in 2 – 3 days]: $35 [complimentary for international orders over $1,000]

In addition, please note that customs and duties charges [if applicable] must be paid by the recipient of the shipment. Dalasini does not have any control over these fees and cannot advise as to what these costs will be, as they vary by country. For more information, please contact you local customs office. 

RETURNS

Dalasini wants all costumers to be satisfied with their purchase. However, if for any reason you are unsatisfied with your online purchase, Dalasini offers complimentary returns for all purchases [except for special order items e.g. 18K gold jewelry] within 14 calendar days of your shipment for US orders only. Simply visit the returns portal to print out your shipping label then drop off your package at the nearest UPS location. To be eligible for a refund, your item must be in the same condition that you received it. It must be also in the original packaging. 

Please note that at this time, Dalasini is unable to accept returns for international orders.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS

If you haven’t received a refund on your original form of payment within 14 business days of Dalasini's receipt of your returned item [it takes some debit/credit card issuers several days to process a refund] please contact us at contact@dalasini.com.